Refund Policy

Everything sold on StockUp is a virtual, in-game item delivered to your Roblox account. Because delivery can't be "returned" the way a physical item can, orders are generally final once they've been delivered.

We'll issue a refund if:

• Your order wasn't delivered within 24 hours and can't be resolved,
• You received the wrong item due to an error on our end, or
• You were charged more than once for the same order.

Contact support with your order number within 7 days of purchase and we'll take a look.

Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank.

Unused wallet funds can be refunded on request — contact support. Once wallet funds have been spent on an order, that order follows the same refund rules above.

Please contact support before filing a chargeback with your bank — most issues can be resolved faster that way. Chargebacks filed without contacting us first may result in your account being suspended.

Reach us at support@stockup.gg for any refund request.