Frequently asked questions

How fast is delivery?

Most orders are queued for delivery the moment payment clears and arrive in-game within 24 hours.

What do I need to give you at checkout?

Just your exact Roblox username (not your display name). We show your Roblox avatar so you can confirm it's really you before paying.

Do I need an account to buy something?

No — you can check out as a guest. Creating a free account lets you track orders, reorder faster, and unlocks the free seed spin and wallet.

What is the wallet, and how does it work?

Your wallet is a stored balance you can top up with a card and spend on future orders. It requires a free account to use.

How often can I use the free seed spin?

Once per Roblox account every 24 hours, subject to a daily site-wide limit that resets at midnight.

What payment methods do you accept?

Card payments processed securely through Stripe, including Apple Pay and Google Pay where supported.

Can I get a refund?

See our Refund Policy — we cover non-delivery, wrong items, and duplicate charges. Reach out to support and we'll help.